Grievance officer

Effective from 7 August 2026. Version 1.0.

India’s Digital Personal Data Protection Act 2023 requires every organisation that handles personal data to publish a way of reaching a named grievance officer, and to answer what you raise. This page is that route. It is not a support queue and it is not a form that disappears; a person reads it and replies.

Who to contact

Detail	Value
Role	Grievance Officer, Precision Pulse (operator of LifeCraft)
Email	grievance@lifecraft.in
Postal address	To be completed. Our registered postal address is being finalised and will be published here as soon as it is confirmed. Until then, email is the only route we can promise reaches the Grievance Officer, and it is the faster one
Language	Write in English or Hindi. We will reply in the language you used

What to bring here

We did not act on a request to see, correct, export or delete your data.
You believe we are holding or using data we should not be.
A consent you gave, or withdrew, has not been honoured.
You are concerned about how a child’s record has been handled or shared.
An institution has seen something about your child that it should not have.
You are not satisfied with an answer you already received from us.

Some things are handled faster elsewhere. A security vulnerability should go to security@lifecraft.in under our disclosure policy, a billing question to the refund policy, and an accessibility barrier to accessibility@lifecraft.in. If you send any of those here, we will route them for you rather than send you away.

What to include

The email address on the account, so we can find the right records.
What happened, and the dates as closely as you can remember them.
Which child or learner it concerns, if it concerns one.
What you would like us to do about it.
Anything you already sent us and any reply you received.

Please do not send passwords or card details. We never need them and we will ask you to change anything you send us.

What we commit to

We acknowledge your complaint within 7 working days of receiving it.
We give you a substantive answer within 30 days: what we found, what we did, and why.
If the answer is going to take longer because the matter is genuinely complex, we tell you before the 30 days are up, explain why, and give a date.
We log every complaint and its outcome, so patterns are visible and the same failure does not quietly repeat.
Raising a complaint never affects your account, your subscription or the service you receive.

If we do not resolve it

If we do not reply in time, or you are not satisfied with the outcome, you can take the matter to the Data Protection Board of India, the statutory body established under the Digital Personal Data Protection Act 2023 to hear exactly this kind of complaint. Details of how to file are published by the Board. You do not need our permission or our cooperation to approach it, and you do not need to tell us first.

If you are in the European Economic Area or the United Kingdom, you may instead complain to your national supervisory authority. If you are elsewhere, you keep whatever equivalent right your local law gives you.